Firstsource Solutions Ltd. is provides customized business process management services in India, the United States, the United Kingdom, the Philippines, and internationally. The company offers various services across the customer lifecycle, Including acquisition, account servicing, collection, and retentions; sales ledger administration and collection, cash management and administration, payroll, VAT, and tax management services; credit and bank cards, private label retail cards, automotive and personal loans, overdraft accounts, and mortgage collection services; healthcare collection services; and default management, prevention, and recovery solutions. It also provides contact center and back-office processing services; claims processing and adjudication, digital mailroom and document, enterprise claim, Omni channel contact center, provider data management and credentialing, quality assurance, and telehealth support services, as well as member enrollment, billing, and eligibility services; and MedAssist, a revenue cycle product suite to enhance the revenue for hospitals and patient experience. In addition, the company manages claims handling transactions, including claims management, adjudication, remediation, and fulfillment; origination, home equity, routine and default servicing, title, and closing and escrow underwriting services; invoice factoring and discounting, payroll finance, debtor protection, deal management and pay-outs, cash allocation, sales ledger management, account servicing, complaints handling, credit control, and payment recovery; and business process consulting services. It serves the banking and financial services, healthcare, telecom and media, insurance, mortgage, and utilities sectors. The company was founded on December 6, 2001 and is headquartered in Mumbai, India.
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